Return & Refund Policy

Return & Refund Policy:

We understand that purchasing jewelry online can sometimes be challenging, as it's essential to see and feel the pieces in person. That's why we offer a hassle-free return policy to ensure your complete satisfaction.

7-Day Return Window:

If for any reason you're not entirely satisfied with your jewelry purchase, you have up to 7 days from the date of delivery to return it. Whether you simply changed your mind or discovered a fault in the jewelry, we've got you covered.

Conditions for Returns:

To be eligible for a return, the jewelry must be in its original condition, unworn, and undamaged. It must also be returned in its original packaging with all accompanying certificates and documentation.

How to Initiate a Return:

To initiate a return, please contact our customer service team within the 7-day window. They will guide you through the return process and provide you with a return authorization number. Returns made without this number may not be accepted.

Return Shipping:

Customers are responsible for the return shipping costs unless the jewelry is found to be faulty or damaged upon receipt. We recommend using a trackable shipping service and insuring the package to ensure its safe return to us.

Refund Process:

Once we receive your returned jewelry and verify its condition, we will process your refund promptly. Refunds will be issued to the original payment method used for the purchase.

Exclusions:

Please note that certain items may not be eligible for return due to hygiene reasons or customization. Any such exclusions will be clearly stated at the time of purchase.

Contact Us:

If you have any questions or concerns about our return policy or need assistance with a return, please don't hesitate to contact our customer service team. We're here to help and ensure your shopping experience with us is nothing short of excellent. Email us at hello@chandnijewelry.com

Thank you for choosing Chandni Jewelry!